ABN Amro Bank/Royal Bank of Scotland, The Netherlands
Siebel 6 to Siebel 8 Call Center upgrade project.
My role was mainly focussed on the integration between Siebel and other applications with in ABN Amro Bank’s application landscape and in particular with the integration between Siebel and ABN Amro Bank’s Online Customer Service application by introducing a Web Service interface in Siebel.
Other tasks included the standardization of the Siebel implementation by implementing a framework of reusable functions thereby simplifying the development of custom script.
KPN Telecom, The Netherlands
Siebel 8 eCommunications implementation.
Siebel 8 was introduced as a salesforce automation application at KPN. I was mainly involved with the integration between Siebel and other applications within KPN’s application landscape as well as customization of the Siebel application.
E.Novation CRM Solutions, The Netherlands
While employed at E.Novation CRM Solutions I was involved with the following projects:
Ricoh Europe, The Netherlands
Siebel 7.7 Sales implementation.
Customization of Ricoh’s existing Siebel 7.7 implementation.
Ricoh Europe, The Netherlands
Siebel 7.7 Sales implementation.
As part of Ricoh’s support team I was involved with the technical maintenance of Ricoh’s Siebel implementation.
Rabobank, The Netherlands
Siebel 7.8 Financial Services implementation.
My tasks at Rabobank included creating functional and technical designs for new functionality for Rabobank’s Siebel implementation. The implementation itself was mainly done offshore in India. As part of the technical design process it was also necessary for me to create some proof of concepts.
Robeco Asset Management, The Netherlands
Siebel 6 to Siebel 7.7 Finalcial Services upgrade project
My main role on this project was to migrate the customizations from the existing Siebel 6 implementation to Siebel 7.7.
Extraprise, The Netherlands
While employed at Extraprise I was involved with the following projects:
Robeco Direct, The Netherlands
Siebel 7 to Siebel 7.7 Financial Services upgrade.
My main role on this project was to migrate the customizations from the existing Siebel 7 implementation to Siebel 7.7 as well as implementing new functionality and customizing the Siebel Web Templates to support a new design of Robeco’s Web Site.
Akzo Nobel Car Refinishes, The Netherlands
Siebel 7.5 Consumer Sector implementation.
My roles on this project included customzation of the Siebel application, implementing the integration with Akzo Nobel’s SAP application, and supporting the rollout of the application to the mobile users in the UK, The Netherlands, Belgium, Germany, Spain and Portugal.
Robeco Direct, The Netherlands
Siebel 7 Financial Services implementation.
Part of the development team of the Siebel 7-based call center application at Robeco Direct.
ABN Amro Bank, The Netherlands
Siebel 6 Call Center implementation.
As part of a maintenance team I was involved with both technical support and the development of new functionality.
Unisys, The Netherlands
While employed at Unisys I was involved with the following projects:
De Friesland Zorg, The Netherlands
Microsoft Content Management System.
Belastingdienst, The Netherlands
Document Management System.
Oni Telecomunicação, Portugal
Clarify eFrontoffice 98 implementation.
As part of a technical support team I was involved with the technical maintenance of Oni’s Clarify implementation.
Oni Telecomunicação, Portugal
Clarify eFrontoffice 98 implementation.
I was part of the project team that implemented Oni’s Clarify eFrontoffice implementation. I was mainly involved with the technical design and development of the Clarify application as well and the design of the integration with Oni’s billing system, Arbor.
VarTec, UK
Versatility/VB call center project.
As part of the project team I was responsible for the development of the call center application and the integration with VarTec’s billing system, Geneva, and postal code database from AND.
Optimus, Portugal
Versatility/VB call center project.
As part of the project team I was responsible for the design and development of the integration between the Versatility/VB application and Optimus’ trouble ticket system, Remedy ARS.
Excell Multimedia, UK
VB/MS Office reporting solution.
Responsible for the development of a Microsoft Office-based reporting solution for one of Excell’s call centers in the UK.
KPN Telecom, The Netherlands
BEA Tuxedo implementation.
Part of a team that supported and extended KPN’s BEA Tuxedo environment.
Walvis Software
While employed at Walvis Software I was involved as developer on various Progress projects.
Triathlon Software
While employed at Triathlon Systems I was part of a team that maintained Triatlon’s two Progress applications that were aimed at the apparel and sporting goods industry.